Healthcare Services Coordinator

2 weeks ago

Klamath Falls, Oregon, United States Smart Search Full time
Job Overview

Position Title: Healthcare Services Coordinator

The Healthcare Services Coordinator acts as the initial point of interaction for patients and potential clients, ensuring a high standard of care and patient satisfaction. Key responsibilities encompass managing patient appointments, conducting follow-up communications with current and past patients, maintaining accurate patient records, and providing assistance by addressing routine inquiries. Additional tasks include managing the main phone line and performing clerical duties such as data entry and document processing.

Key Responsibilities:

  • Serves as the representative of Smart Search, engaging with patients both in person and over the phone in a professional manner.
  • Coordinates and adjusts patient appointment schedules as necessary.
  • Confirms patient insurance details and oversees the claims process.
  • Evaluates and identifies patient needs effectively.
  • Monitors and manages product and equipment orders and repairs through the designated software system, troubleshooting issues and following up as required.
  • Responsible for the cleaning and maintenance of medical devices and equipment.
  • Addresses patient complaints and concerns, providing suitable resolutions and necessary follow-ups.
  • Adheres to established communication protocols, guidelines, and policies.
  • Contributes to the financial objectives of the office by collaborating with healthcare providers to implement best practices in patient care and satisfaction.

Qualifications:

  • 1 to 2 years of experience in customer service, preferably within the healthcare sector.
  • Proven track record of meeting and exceeding performance targets.
  • Effective communication skills, both verbal and written, with the ability to clarify and respond to inquiries accurately.
  • Strong attention to detail, demonstrating accuracy and thoroughness in all tasks.
  • Self-driven and capable of working independently, setting and achieving challenging goals.
  • Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
  • Professional demeanor with a respectful approach to interactions, especially under pressure.
  • Ability to adapt to changes in the work environment and effectively prioritize tasks.

Work Environment:

The characteristics of the work environment described here are typical for employees performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The noise level in the work environment is generally moderate.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • While performing the duties of this position, the employee is regularly required to communicate, sit, and listen. Occasionally, the employee may need to stand, walk, use hands for various tasks, reach with hands and arms, and may need to lift or move up to 20 pounds. Specific vision abilities required include the ability to adjust focus.

For consideration, please submit your resume and cover letter. Qualified candidates will be contacted.

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