Customer Support Representative

2 weeks ago

Dallas, Texas, United States Rose International Full time

Available Shifts:

Position 1 and 2:

Shift Time: 11:30 AM - 8:00 PM

Work Week: Tuesday - Saturday

Job Overview:

  • Completion of competency assessments for both skill sets required at the CR1 level.
  • Engagement in answering calls for public and internal customers, including employees, patients, and visitors, alongside documentation and work request dispatch.
  • Support for special projects as needed.
  • Proficiency in all phone and work request dispatch responsibilities, with the ability to cover for CR1s on any shift.
  • Monitoring of environmental alarms, including doors, gates, parking lot intercoms, and CCTV systems.
  • Assistance with workflow and assignments for patient transporters.
  • Participation in or leadership of projects to enhance departmental support.
  • Provision of feedback to management on process improvements, efficiency enhancements, and performance maximization.
  • Essential functions are described herein, with management retaining the right to reassign duties as necessary.
  • Execution of all position-related tasks in a competent, professional, and courteous manner.

Knowledge, Skills, and Abilities:

  • Capability to manage challenging situations, providing conflict resolution when necessary.
  • Exceptional customer service skills.
  • Proficiency in reading and writing in English.
  • Familiarity with the Microsoft Office Suite.
  • Ability to understand instructions, correspondence, memos, and other forms of communication.
  • Capacity to thrive in a fast-paced, high-pressure environment.

Minimum Requirements:

  • Experience in an administrative support role and/or customer service is preferred, with healthcare, call center, or dispatch service experience being advantageous.
  • High School Diploma or GED equivalent.
  • At least 1 year of relevant experience.

Working Conditions:

  • Position may require sitting or standing for extended periods, with occasional lifting of light materials (10 to 20 lbs).
  • Indoor work environment with potential exposure to mild physical discomfort from dust, fumes, temperature variations, and noise.

Benefits:

For detailed information on employment benefits associated with this position, please visit our website. Should you have any inquiries, please reach out to our HR Department through our secure platform.

Equal Opportunity Employment:

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

If you require assistance during the application process due to a disability or other reasons, please contact our HR Department.

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