Residential Leasing Consultant

1 week ago

Fort Worth, Texas, United States Peak Management Company Full time
Job Overview

Position Summary:
The Housing and Leasing Specialist serves as the primary sales representative for the property, responsible for welcoming potential residents, showcasing the community's features and advantages, and securing lease agreements from qualified applicants. This role emphasizes exceptional customer service, ensuring that current residents feel valued and at home within the community.

As a Housing and Leasing Specialist at Peak Management Company, you will have the opportunity to earn commissions on home sales in addition to a competitive base salary and comprehensive benefits package.


Key Responsibilities:
  • Welcome prospective residents, assess their needs and preferences, and professionally present the community and available homes, highlighting the benefits of mobile home living.
  • Ensure timely submission of complete and accurate application information; track application progress with third-party lenders and communicate results to applicants.
  • Maintain guest card information for all prospects, send follow-up thank you notes, and ensure consistent communication.
  • Verify that all homes for sale or rent are properly prepared and in excellent condition prior to showings.
  • Accurately complete and submit lease documents by deadlines, entering information into the management system, and liaising with the corporate Lease Coordinator for approvals.
  • Communicate with residents through letters, emails, and system-generated notifications.
  • Issue and follow up on violation notices with residents.
  • Assist management with eviction processes as needed.
  • Document all communications with residents in the management system.
  • Foster friendly and professional relationships with residents, responding to inquiries and providing assistance promptly.
  • Stay informed about customer needs, industry trends, and competitor activities, contributing ideas for marketing and enhancing resident satisfaction.
  • Conduct regular property inspections, ensuring cleanliness and reporting maintenance needs.
  • Participate in community events to promote home ownership and maintain positive resident relations.
  • Organize and file reports, leases, and other documentation efficiently.
  • Attend company meetings and complete required training sessions.
  • Maintain positive relationships with third-party contractors and vendors, monitoring their activities and reporting issues to management.
  • Process invoices accurately and in a timely manner.
  • Create and manage work orders, ensuring timely follow-up with maintenance staff.
  • Handle financial transactions, including scanning money orders and checks, and preparing reports.
  • Conduct outreach to delinquent residents and maintain accurate records in the management system.
  • Adhere to company policies, Fair Housing regulations, and all relevant laws.

Qualifications:
  • High School diploma or equivalent.
  • Sales and customer service experience is essential.
  • Property management experience is advantageous.
  • Familiarity with manufactured housing is a plus.
  • Bi-lingual candidates, particularly Spanish speakers, are encouraged to apply.

Additional Information:
Background checks are required as a condition of employment.

About Us:
Peak Management Company operates Manufactured Housing Communities across multiple states, focusing on providing affordable housing options and exceptional community management. We recognize and reward both team and individual achievements, offering a dynamic work environment with opportunities for professional growth.

Benefits:
We offer a robust benefits package, including flexible pay options, housing discounts, paid maternity leave, floating holidays, paid time off, and a dedicated philanthropy day.

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