Technical Support Specialist

4 weeks ago


Newark, Delaware, United States ytic Search Full time
Technical Support Role

In this critical role, you will provide top-notch technical support to clients, addressing product hardware, software, and operating system issues via phone or remote access. Your expertise will be invaluable in resolving complex technical problems and ensuring seamless customer experiences.

Key Responsibilities:
  • Provide technical support to end-users, including installation, upgrades, maintenance, troubleshooting, and diagnostics.
  • Manage and troubleshoot various technologies, including Azure Cloud, Microsoft Windows Server, Remote Desktop Services, Active Directory, and Microsoft Exchange.
  • Collaborate with clients to understand their technical needs and provide tailored solutions.
  • Stay up-to-date with the latest technologies and best practices to deliver exceptional support.
Qualifications:
  • 5+ years of experience in desktop technical support or a related field.
  • Excellent problem-solving skills, with a strong ability to analyze and troubleshoot complex technical issues.
  • Experience with tools like ConnectWise, SolarWinds, and Cisco.
  • Strong understanding of networking fundamentals, including TCP/IP, subnetting, and routing.
  • Ability to work with various operating systems, including Windows, macOS, and Linux.

What We Offer:
As a technical support specialist, you will have the opportunity to work with a talented team, develop your skills, and make a real impact on our clients' success.



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