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Technical Support Specialist

1 month ago

Newark, Delaware, United States Analytic Search Group Full time
Job Description

In this role, you will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access. Your primary responsibility will be to support end-users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives.

Key Responsibilities:
  • Provide technical support to clients via phone or remote access
  • Support end-users with installation, upgrades, maintenance, troubleshooting, and diagnostics
  • Manage and troubleshoot various technologies, including Azure Cloud, Microsoft Windows Server, Remote Desktop Services, Active Directory, and Group Policy
  • Support Microsoft Exchange and/or Office 365 Exchange Online, Remote Access VPNs, 8x8 Phone system, and Mobile devices (Apple and Samsung)
  • Configure and troubleshoot Intune (Autopilot) and other related technologies
Qualifications:
  • 5 years of Desktop Technical Support or related experience
  • Excellent communication and problem-solving skills
  • Experience with ConnectWise, Solarwinds, Cisco, and other related technologies
  • Strong understanding of Active Directory, users, groups, and Office 365 Administration
  • Ability to troubleshoot and configure hardware, such as printers, laptops, and other devices
Requirements:
  • Strong knowledge of networking fundamentals, including TCP/IP, subnetting, and routing
  • Essential server administration skills, including Active Directory user/group management and Exchange mailbox creation
  • Ability to work with and provide support utilizing Remote Management Tools

This is an exciting opportunity to join the Analytic Search Group team as a Technical Support Analyst. If you have a passion for technical support and a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply for this role.