Java Production Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Java Production Support Specialist to ensure the stability and efficiency of production systems. The ideal candidate will have a strong background in Java J2EE, experience in Splunk, and be proficient in querying Oracle databases.
Key Responsibilities:
• Provide L3 production support for Java-based applications, ensuring timely resolution of production issues.
• Monitor system performance and application logs using Splunk to identify and troubleshoot errors.
• Execute and optimize Oracle database queries to retrieve, update, and manage production data.
• Collaborate with L2 support and development teams to resolve high-priority incidents and perform root cause analysis.
• Apply ITSM best practices for incident, problem, and change management.
• Support and maintain applications built with the Spring and Batch frameworks.
• Provide recommendations for system and process improvements to enhance performance and reduce downtime.
• Work closely with stakeholders to communicate issue status, resolution times, and post-incident reviews.
• Document support processes, workflows, and common troubleshooting steps for knowledge-sharing.
Requirements:
• 3-5 years of experience in Java J2EE development or production support.
• Hands-on experience with Splunk for monitoring, logging, and troubleshooting.
• Proficiency in writing and optimizing Oracle SQL queries.
• Experience with ITSM tools and processes (e.g., ServiceNow, Remedy) for handling incidents, changes, and problems.
• Strong understanding of the Spring framework and Batch framework.
• Excellent troubleshooting skills, with a focus on root cause identification and resolution.
• Ability to work in a fast-paced, mission-critical environment.
• Strong communication skills and the ability to interact with both technical and non-technical stakeholders.
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