Technical Support Specialist

4 weeks ago


Newark, Delaware, United States Crescens Full time
Job Title: Technical Support Specialist

Job Summary:
Crescens is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing timely and quality technical support to internal and external customers. You will troubleshoot problems, maintain workstation and LAN performance, and keep accurate records of calls and resolutions using a Helpdesk ticketing system.

Key Responsibilities:
• Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Keep accurate records of calls and resolutions using a Helpdesk ticketing system.
• Update inventory and install and move desktop equipment as needed.
• Manage help desk personnel and develop policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution, and resolution.

Requirements:
• Proficient in Microsoft Office365 products.
• Demonstrate troubleshooting skills, ability to diagnose and correct computer software, firmware, hardware problems.
• Demonstrate clear understanding of remote access tools to assist users in a telework multi-network environment.
• Ability to diagnose and correct wireless network issues.
• Ability to assist users with audio visual equipment, Zoom, and Team issues.
• Ability to diagnose and correct smartphone phone problems.
• Demonstrate good interpersonal skills in a high-volume Helpdesk. Maintain professional demeanor.


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