Java Production Support Specialist

2 days ago


Newark, Delaware, United States Collabera Full time
Job Title: Java Production Support Specialist

We are seeking a skilled Java Production Support Specialist to join our team at Collabera. This role is crucial for maintaining system performance, troubleshooting issues, and collaborating with development teams to resolve critical production incidents.

Key Responsibilities:
  • Provide L3 production support for Java-based applications, ensuring timely resolution of production issues.
  • Monitor system performance and application logs using Splunk to identify and troubleshoot errors.
  • Execute and optimize Oracle database queries to retrieve, update, and manage production data.
  • Collaborate with L2 support and development teams to resolve high-priority incidents and perform root cause analysis.
  • Apply ITSM best practices for incident, problem, and change management.
  • Support and maintain applications built with the Spring and Batch frameworks.
  • Provide recommendations for system and process improvements to enhance performance and reduce downtime.
  • Work closely with stakeholders to communicate issue status, resolution times, and post-incident reviews.
  • Document support processes, workflows, and common troubleshooting steps for knowledge-sharing.
Requirements:
  • 3-5 years of experience in Java J2EE development or production support.
  • Hands-on experience with Splunk for monitoring, logging, and troubleshooting.
  • Proficiency in writing and optimizing Oracle SQL queries.
  • Experience with ITSM tools and processes (e.g., ServiceNow, Remedy) for handling incidents, changes, and problems.
  • Strong understanding of the Spring framework and Batch framework.
  • Excellent troubleshooting skills, with a focus on root cause identification and resolution.
  • Ability to work in a fast-paced, mission-critical environment.
  • Strong communication skills and the ability to interact with both technical and non-technical stakeholders.


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