Technical Support Specialist
4 weeks ago
In this position, you will provide technical assistance to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access.
You will support end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives.
Key technologies to manage and/or troubleshoot include:
- Azure Cloud
- Microsoft Windows Server
- Remote Desktop Services (Multi-Server Farm w/ Secure Gateway)
- Active Directory and Group Policy
- Microsoft Exchange and/or Office 365 Exchange Online
- Remote Access VPNs
- 8x8 Phone system
- Mobile devices (Apple and Samsung)
- Intune (Autopilot)
Requirements:
- 5 years of Desktop Technical Support or related experience.
- Provide support to end users with an enthusiastic attitude to analyze, troubleshoot, and resolve issues to customer satisfaction.
- Experience with any of the following: ConnectWise, Solarwinds, Cisco
- Networking Infrastructure including WIFI (WAPS), Firewalls, Switches, VPN, SDWAN
- Good understanding of Active Directory: users/groups and Office 365 Administration.
- PC/Workstation migration and setup
- Experience with Office 365 and Microsoft's Software/Applications.
- Windows Server and workstation and MACS knowledge.
- Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation)
- Ability to troubleshoot and configure hardware such as printers, laptops, etc.
- Good understanding of firewalls to get clients remotely connected with VPN.
- Experience working with and providing support utilizing Remote Management Tools.
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