Technical Support Specialist
1 week ago
As a Technical Support Specialist at Analytic Search Group, you will play a critical role in providing exceptional technical support to our clients. Your primary responsibility will be to troubleshoot and resolve product hardware, software, and operating system issues via phone or remote access. You will work closely with end-users to provide installation, upgrades, maintenance, and diagnostics to determine solutions and alternatives.
Key Responsibilities:
- Provide technical support to clients via phone or remote access
- Support end-users with installation, upgrades, maintenance, and troubleshooting
- Manage and troubleshoot various technologies, including Azure Cloud, Microsoft Windows Server, and Remote Desktop Services
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of new technologies and products
Requirements:
- 5 years of Desktop Technical Support or related experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of networking fundamentals, including TCP/IP, subnetting, and routing
- Experience with Active Directory, Exchange, and Office 365
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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