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Client Support Specialist
2 months ago
Universal Energy Solutions is a distinguished organization within the energy sector, dedicated to offering innovative and sustainable energy options. We are currently seeking a Customer Service Associate to enhance our operations. In this role, you will be essential in guaranteeing that our clients receive outstanding support and assistance.
At Universal Energy Solutions, we are committed to achieving high levels of customer satisfaction. As a Customer Service Associate, your responsibilities will include managing customer inquiries, delivering precise information regarding our offerings, and addressing any issues or concerns that may arise. Your positive demeanor and commitment to customer service will be vital in our pursuit of providing sustainable energy solutions.
Key Responsibilities
- Engage with customers in a courteous and professional manner.
- Offer detailed product and service information, addressing any inquiries or concerns in various settings.
- Assist clients with order placements and resolve billing questions.
- Maintain comprehensive and accurate records of customer interactions.
- Work collaboratively with various teams to ensure swift resolution of customer challenges.
- Stay informed about product details, industry developments, and company policies.
- Follow established standards and guidelines for customer service.
- Previous experience in customer service within a dynamic environment, ideally in a call center or similar capacity.
- Exceptional communication and interpersonal abilities, with a friendly and professional approach.
- Strong analytical skills and the capability to respond effectively to challenges.
- Ability to manage difficult customer interactions with empathy and composure.
- Familiarity with customer service software and proficiency in Microsoft Office applications.
- Understanding of the energy sector and sustainable energy practices is advantageous.
- Capacity to multitask and collaborate effectively within a team.
- High school diploma or equivalent qualification.
- Opportunities for rapid career advancement.
- Comprehensive professional training programs.
