Strategic Customer Success Manager
3 days ago
About the Role
We are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for driving customer value realization and ensuring the successful adoption and expansion of our solutions.
Key Responsibilities
- Develop and maintain trusted advisor relationships with C-suite and executive-level customers to ensure they receive maximum value from our solutions.
- Guide customers through the implementation process, providing expert guidance and support to ensure successful adoption and expansion of our solutions.
- Collaborate with internal stakeholders, including sales, support, and marketing teams, to ensure seamless customer experiences.
- Identify and mitigate potential risks and issues, working closely with customers and internal teams to resolve any challenges that may arise.
- Provide regular check-ins, quarterly business reviews, and strategic planning sessions to ensure customers are achieving their desired outcomes.
Requirements
- 8-10+ years of experience in Customer Success or account management, with a proven track record of managing strategic customers with complex SaaS product portfolios.
- Experience establishing trusted advisor relationships with customers, guiding outcomes, and using success plans to ensure goals are aligned and success metrics are identified.
- Strong understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understand configuration trade-offs.
- Excellent problem-solving skills, with a customer-centric mindset and ability to balance a book of business in a customer-facing environment.
- Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. We believe that the unique contributions of all Atlassians create our success.
We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about customer success and want to join a dynamic team that's changing the way teams work, we'd love to hear from you.
-
Strategic Customer Success Manager
3 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer value realization and ensuring our customers achieve their desired outcomes with our products.ResponsibilitiesDevelop and execute customer success...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States Handshake Full timeAbout the RoleHandshake is seeking a highly skilled Strategic Customer Success Manager to join our Employer Success Team. As a Strategic Customer Success Manager, you will be responsible for owning, retaining, and growing a book of Strategic Accounts (F100 and larger).Your ImpactYou will drive adoption and results, strategic value realization, change...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States Sprig Full timeAbout SprigSprig is a cutting-edge platform that empowers leading companies to build innovative digital products that drive real value for their users. Our platform enables product teams to gain valuable insights, observe user behavior, and receive actionable recommendations to inform their product development strategies. We're proud to partner with industry...
-
Strategic Customer Success Manager
1 month ago
San Francisco, California, United States Truework Full timeAbout the RoleTruework is revolutionizing the financial transaction landscape by providing unparalleled access to employment and income information. As a Strategic Customer Success Manager, you will play a pivotal role in driving customer adoption and retention, while fostering strategic relationships with key accounts.Key ResponsibilitiesDevelop and execute...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Truework Full timeCustomer Success ManagerTruework is revolutionizing the financial transaction landscape by providing unparalleled access to employment and income information. As a key member of our team, you will play a pivotal role in driving customer success and growth.Key Responsibilities:Develop and execute strategic account plans to expand client portfolios and achieve...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Customer Success Manager to join our team at Atlassian. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesDevelop and maintain...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the Role:At Atlassian, we're seeking a highly skilled Strategic Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer success and growth for our strategic customers.Key Responsibilities:Develop and execute customer success plans to ensure customers realize maximum...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Writer Corporation Full timeAbout Writer CorporationWriter Corporation is a leading provider of AI-powered solutions for enterprises. Our platform empowers businesses to transform the way they work, delivering transformative ROI and accelerating growth.Job Title: Strategic Customer Success ManagerWe are seeking an experienced Strategic Customer Success Manager to join our team. As a...
-
Strategic Customer Success Manager
4 days ago
San Francisco, California, United States Sprig Full timeAbout SprigSprig is a cutting-edge platform that empowers leading companies to build innovative digital products that truly resonate with their users. Our platform enables product teams to gain valuable insights, observe user interactions, and receive actionable recommendations to drive success. We're proud to partner with industry leaders like Notion,...
-
Strategic Customer Success Manager
1 week ago
San Francisco, California, United States Sprig Full timeAbout SprigSprig is a cutting-edge platform empowering the fastest-growing and largest companies to build digital products that truly resonate with their users. Our innovative solution enables product teams to ask any question about their product, observe user interactions, and receive actionable product recommendations to drive success.As we continue our...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for driving customer value realization and ensuring our customers achieve their desired outcomes.Key ResponsibilitiesDevelop and execute customer success plans to drive...
-
Strategic Customer Success Manager
3 weeks ago
San Francisco, California, United States Truework Full timeCustomer Success ManagerTruework is revolutionizing the financial transaction landscape by providing trust in every transaction. Our flagship product, Truework Income, empowers access to critical employment and income information for mortgage loans, apartment rentals, background checks, and more. We're disrupting a $5B+ industry, previously dominated by...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States Writer Corporation Full timeAbout Writer CorporationWriter Corporation is a leading provider of full-stack generative AI solutions, empowering enterprises to transform their work processes and achieve transformative ROI. Our platform is designed to deliver enterprise-grade accuracy, security, and efficiency, making it easy to deploy customized AI apps and workflows that accelerate...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Handshake Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our Employer Success Team at Handshake. As a key member of our team, you will be responsible for owning, retaining, and growing a book of Strategic Accounts (F100 and larger). Your primary goal will be to establish and nurture relationships with senior stakeholders,...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Atlassian Full timeCustomer Success Strategy ManagerAt Atlassian, we're seeking a highly motivated and experienced Senior Manager, Customer Success Strategy, to join our Customer Experience & Strategic Programs team. In this role, you will be responsible for developing and executing strategies that drive enterprise customer success, enhance customer experiences, and foster...
-
Strategic Customer Success Manager
2 weeks ago
San Francisco, California, United States Mural (Analytics) Full timeAbout This RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Ashby. As a key member of our Customer Success function, you will be responsible for coaching talent teams to fully adopt our platform with our largest customers, focusing on comprehensive product adoption and increased customer health.You will shape how we...
-
Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States OpenAI Full timeAbout The RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at OpenAI. As a key member of our Customer Success organization, you will be responsible for driving adoption and value of our ChatGPT Enterprise product with our largest customers. You will collaborate closely with the Sales, Product, Marketing, Partnerships,...
-
Senior Strategic Customer Success Manager
4 weeks ago
San Francisco, California, United States Lob Full timeJob Title: Senior Strategic Customer Success ManagerWe are seeking a highly skilled Senior Strategic Customer Success Manager to join our team at Lob. As a Senior Strategic Customer Success Manager, you will be responsible for developing and executing account plans to drive customer success and growth.Key Responsibilities:Develop deep knowledge of customers'...
-
Strategic Customer Success Manager
1 week ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Atlassian. As a key member of our customer success organization, you will be responsible for helping our customers realize the full value of our products and solutions.Key ResponsibilitiesDevelop and execute customer success plans to ensure customers achieve...
-
Customer Success Manager
4 weeks ago
San Francisco, California, United States Watershed Technology Full timeAbout WatershedWatershed is a software platform dedicated to empowering companies to achieve their climate goals. Our mission is to help organizations measure, reduce, and report their emissions, and we're looking for a talented Customer Success Manager to join our team.The RoleWe're seeking a Strategic Customer Success Manager to own the relationship with...