Service Desk Manager
5 days ago
About Charles River Associates
">Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations, and governments around the world. Our team of experts advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues.
">The Information Technology department at Charles River Associates is responsible for enhancing, maintaining, and developing the firm's technology infrastructure and security. Our IT staff are based in various offices worldwide and are dedicated to providing top-notch support to our employees.
">Job Requirements
">We are seeking an experienced Senior Service Delivery Specialist to join our IT team. The successful candidate will be responsible for improving the productivity of our employees by providing a point of contact for problem resolution and information. This will involve diagnosing, identifying, and resolving problems with hardware, third-party and proprietary software, LANs, and servers in a timely and professional manner via telephone, email communication, and hands-on support.
">The ideal candidate will have strong knowledge of modern Windows and macOS-based operating systems, as well as experience with Intune, Azure, and Autopilot. They should also possess excellent customer service skills, ability to work in a team environment, and exceptional oral and written communication skills.
">Qualifications
">- ">
- Bachelor's degree in an IT field or related field of study">
- 5+ years of IT-related experience">
- Any active certifications related to Information Technology are a plus">
- Strong knowledge of modern Windows and macOS-based operating systems">
- Experience with Intune, Azure, and Autopilot">
- Ability to perform diagnostics, identify problems, and provide resolutions">
- Exceptional customer service skills and the ability to work in a team environment">
- Excellent oral and written communication skills">
- Excellent time management skills">
Salary and Benefits
">CRA offers a competitive salary range of $70,000 - $95,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
">Work-Life Balance
">We offer flexible work arrangements, allowing employees to work from home or in our office locations. We currently ask that individuals spend 4 days a week on average working in the office, with specific days determined in coordination with your practice or team.
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