Front Desk Representative

4 days ago


Key West, United States The Laureate Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at The Laureate. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.

Key Responsibilities
  • Guest Services: Greet guests upon arrival, recognize repeat and VIP guests, and provide personalized service to ensure a memorable stay.
  • Front Desk Operations: Administer check-ins and check-outs, assign rooms, and handle administrative duties with accuracy and efficiency.
  • Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services and local attractions.
  • Team Collaboration: Work closely with bell staff, housekeeping, and other departments to ensure seamless guest experiences.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience, preferably in a hotel or hospitality setting.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including health insurance, dental insurance, and vision insurance.
  • Opportunities for Advancement: Opportunities for career growth and advancement within The Laureate.
  • Team Environment: A dynamic and supportive team environment, with a focus on providing exceptional guest experiences.

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