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Front Desk Representative

2 months ago

West Palm Beach, Florida, United States Concord Hospitality Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Services: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate and resolve guest concerns and issues in a prompt and professional manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience in a hotel or hospitality setting preferred.
  • Skills: Excellent communication and problem-solving skills, with a strong focus on customer satisfaction.
  • Availability: Ability to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer
  • Competitive Pay: $19.00 per hour.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, life insurance, and 401(k) options.
  • Opportunities for Advancement: Career growth and development opportunities within Concord Hospitality.