Front Desk Representative

4 days ago


West Palm Beach, Florida, United States Residence Inn West Palm Beach Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn West Palm Beach. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Services: Greet and check-in guests, respond to inquiries, and resolve any issues in a friendly and efficient manner.
  • Room Assignments: Assign rooms to guests, ensuring that their needs are met and that rooms are clean and ready for occupancy.
  • Front Desk Operations: Manage the front desk area, including handling cash and credit transactions, and maintaining accurate records.
  • Communication: Communicate effectively with guests, colleagues, and management, using clear and concise language.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest service.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or hospitality environment preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems.
  • Personal Qualities: Friendly, approachable, and customer-focused, with a strong attention to detail.


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