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Front Desk Representative

2 months ago

West Hollywood, United States AccorHotel Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at AccorHotel. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In/Check-Out: Process guest arrivals and departures, ensuring a smooth and efficient experience.
  • Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
  • Communication: Develop and maintain effective communication with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Respond to guest complaints and concerns in a professional and courteous manner, resolving issues promptly and efficiently.
  • Team Collaboration: Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure a high level of service delivery.
  • Administrative Tasks: Perform administrative tasks, such as data entry, reporting, and inventory management, as required.
Requirements
  • Education: Associate's or Bachelor's degree in hospitality, business, or a related field, or equivalent experience.
  • Experience: At least 1 year of progressive experience in a guest services role, preferably in a hotel environment.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office applications.
Working Conditions

The Front Desk Agent will work in a dynamic and fast-paced environment, with regular exposure to guests and colleagues. The ideal candidate will be able to work effectively in a team environment, with a strong focus on customer service and attention to detail.