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Guest Experience Supervisor

2 months ago

New York, New York, United States 1 Hotels Full time

About the Role:

The Front Office Manager is a pivotal position at 1 Hotels, responsible for overseeing the heart of our hotels - the front office team. This team is the first point of contact for our guests, and as such, requires a diverse range of skills, from analytical thinking and problem-solving to self-assuredness and the ability to work effectively with others.

We are seeking an exceptional Front Office Manager who can enhance the stay of every guest. The ideal candidate will have a deep understanding of the dynamics of this role and its impact on the overall guest experience.

About You:

  • Minimum of 2 years of experience working in a Front Office supervisory role, preferably in an upper-upscale or luxury hotel environment.
  • Post-secondary diploma or degree is a plus.
  • Advanced knowledge of front office operations, strong leadership skills, and a proven track record in guest and team member engagement, as well as financial performance.
  • Excellent communication skills, both verbal and written.
  • Ability to accommodate a flexible schedule, including days, evenings, weekends, and holidays.
  • Must be able to work overnight.

About Us:

At 1 Hotels, our culture is built on caring and thoughtful service, delivered with a sense of fulfillment and well-being. As a member of our team, you can look forward to:

  • A designed-by-nature work environment.
  • A comprehensive Health & Wellness program, including competitive medical, dental, and vision coverage, as well as an EAP program.
  • Retirement planning and paid personal days.
  • Career advancement opportunities, both locally and globally.
  • Access to our exclusive online learning platform, SH University, for professional development and courses/certifications.
  • A Team Member Recognition program, where you can earn rewards and make a positive impact.