Client Support Specialist

2 weeks ago

Vancouver, Washington, United States SeaMar Community Health Centers Full time


Sea Mar Community Health Centers is a community-focused organization dedicated to delivering high-quality, comprehensive health, human, housing, educational, and cultural services to diverse populations, with a particular emphasis on serving Latinos in Washington State.

We proudly serve all individuals without discrimination based on race, ethnicity, immigration status, gender, or sexual orientation, and regardless of their ability to pay for services.

Our extensive network includes over 90 medical, dental, and behavioral health clinics, along with a variety of nutritional, social, and educational services.


Position Overview:
Sea Mar is a mandatory COVID-19 and flu vaccine organization.

Client Support Specialist – Parent-Child Assistance Program

Hourly Rate:
$23.80

Role Summary:


We are seeking a full-time Client Support Specialist for our Parent-Child Assistance Program (PCAP) within the Behavioral Health Department in Vancouver. This role involves working both independently and collaboratively as a vital member of Sea Mar's Behavioral Health team.

The Client Support Specialist will provide direct outreach, home visitation case management, and advocacy services to high-risk mothers who have experienced significant substance use during pregnancy, as well as to their children, partners, and extended families as necessary.


Key Responsibilities:
  • Conduct case management activities in accordance with PCAP policies and procedures, ensuring confidentiality and professionalism.
  • Manage a caseload of 15-20 clients and their families.
  • Perform home visits as clinically required (approximately twice per month).
  • Assist clients in establishing goals based on their individual assessments and identify actionable steps to achieve these goals; monitor their progress.
  • Provide outreach services to connect clients with community agencies that can assist in meeting their needs and objectives.
  • Utilize community and natural supports to enhance services, aiming to integrate clients into their communities and facilitate their graduation from services when appropriate.
  • Administer clinical assessment tools while handling sensitive and confidential information, adhering to PCAP policies.
  • Collect and input data online, coordinate scheduling, and attend case staffing and appointments with community providers involved with the client.
  • Offer housing support and case management services, ensuring proper documentation for housing subcontracts and agreements.
  • Engage in weekly individual supervision with the site Clinical Supervisor to discuss client needs and progress.
  • Participate in weekly team meetings to evaluate client and program outcomes.
  • Conduct outreach to locate and engage clients who may be missing from the program.
  • Attend required training sessions.
  • Obtain and maintain current CPR, Infant CPR, and First Aid Certification.
  • Contribute to report writing, training sessions, and presentations as needed.
  • Ensure the safety, security, and confidentiality of clients and their families.
  • Collaborate effectively with colleagues and personnel from other agencies.
  • Work efficiently in the field with minimal supervision, demonstrating strong time management and problem-solving skills in crisis situations.

Qualifications:
  • Bachelor's Degree is required.
  • Experience in addressing issues related to prenatal substance use or a comparable combination of education and work experience.
  • Proven ability to engage effectively with high-risk mothers and their families.
  • Capability to conduct interviews on sensitive and confidential topics.
  • Strong organizational and time management skills.
  • Excellent written and verbal communication abilities.
  • Proficiency in computer applications (Word, Excel).
  • Access to a vehicle, a valid driver's license, and current auto registration are necessary.
  • Must obtain Basic Life Support (BLS) CPR certification within 90 days of hire and maintain it throughout employment.

What We Offer:
Sea Mar provides talented and motivated individuals the opportunity to work within a dynamic and expanding community health organization.

Joining Sea Mar Community Health Centers is more than just a job; it is a rewarding career with opportunities for advancement. Our benefits package is competitive and includes:

  • Medical, Dental, and Vision coverage
  • Prescription coverage
  • Life Insurance
  • Long Term Disability
  • Paid time off starting at 24 days per year plus 10 paid holidays
  • 401(k)/Retirement options
  • An exciting opportunity to work in a culturally diverse environment

Application Process:
To apply for this position, please complete the online application and submit it. Sea Mar is an Equal Opportunity Employer.

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