Technical Support Specialist

4 days ago


Vancouver, Washington, United States HR Annie Consulting Full time
Job Summary

We are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at HR Annie Consulting. As a Technical Support Specialist, you will be responsible for providing top-notch technical and administrative support to our clients via various communication channels.

Key Responsibilities
  • Provide professional and timely technical assistance to clients via phone, chat, and email.
  • Accurately document all interactions using issue tracking systems.
  • Proactively identify and communicate the need for updates to existing documentation in relevant databases.
  • Effectively balance responsibilities between handling inbound/outbound calls, emails, and other non-customer facing tasks.
  • Maintain clear, open, and proactive communication with both clients and managers through phone, chat, and email.
  • Ensure all work-related activities align with the policies, expectations, and practices of HR Annie Consulting.
  • Adapt to and fulfill additional duties as assigned to support team goals and organizational objectives.
Requirements
  • High school diploma or GED equivalent.
  • Punctuality and reliability.
  • Strong critical thinking and problem-solving skills.
  • Ability to adapt communication and work style to various situations and audiences.
  • Proactive mindset, consistently anticipating needs and taking initiative to address challenges and opportunities before they arise.
  • Strong technical aptitude, including systematic troubleshooting skills.
  • Proven track record of effectively managing multiple priorities and deadlines.
  • Commitment to continuous improvement and contributing to business objectives.
  • Ability to effectively speak, understand, and write in English.
What We Offer
  • Opportunities for growth and advancement.
  • Comprehensive benefits package offered.
  • Casual and friendly work environment.
  • Supportive and collaborative team dynamic.
  • Internal recognition programs to identify those who go above and beyond.


  • Vancouver, Washington, United States iM3 Inc Full time

    Job OverviewSUMMARYThe Technical Support Specialist at iM3 Inc. provides exceptional phone support to maintain current clientele and attract new customers. With a focus on veterinary dental apparatus, this role involves diagnosing technical issues, assessing, and repairing equipment, as well as installing software for imaging systems. Responsibilities also...


  • Vancouver, Washington, United States edgefi Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Edgefi. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and collaborating with our team to deliver exceptional service.Key...


  • Vancouver, Washington, United States TeamLogic IT, Vancouver, WA Full time

    Job OverviewBenefits:401(k)Health insurancePaid time offTraining & developmentThe Tier 1 Technical Support Specialist position is an excellent entry-level opportunity for individuals who are enthusiastic about customer service, possess strong problem-solving skills, and have a natural talent for addressing a variety of technical challenges. The ideal...


  • Vancouver, Washington, United States TeamLogic IT, Vancouver, WA Full time

    Job OverviewBenefits:401(k) PlanHealth CoveragePaid LeaveProfessional DevelopmentThe Tier 1 Technical Support Specialist position is an excellent entry-level opportunity for individuals who possess a strong enthusiasm for customer assistance, exceptional problem-solving skills, and a natural aptitude for addressing a variety of technical challenges. The...


  • Vancouver, Washington, United States Robo-Computers Made Easy Full time

    Job OverviewRobo-Computers Made Easy, a prominent name in IT service management, has been a trusted provider since its inception in 1995. With a commitment to delivering exceptional technology solutions and customer support, we have expanded our reach across multiple states, serving over 200 clients in various sectors. Our recent merger with another managed...


  • Vancouver, Washington, United States Retail Imaging Management Group Full time

    About the RoleWe are seeking a highly skilled Technical Call Center Agent to join our team at Retail Imaging Management Group. As a Technical Call Center Agent, you will be responsible for providing top-notch technical support to our valued customers.Key ResponsibilitiesProvide professional and timely technical and administrative support to customers via...


  • Vancouver, Washington, United States Retail Imaging Management Group Full time

    Job Type:Full-timePosition Overview:Are you enthusiastic about delivering technical assistance and exceptional customer service? Do you excel in a meticulous environment where problem-solving and effective communication are essential? If this resonates with you, Retail Imaging Management Group is seeking a committed Technical Call Center Agent to contribute...


  • Vancouver, Washington, United States HR Annie Consulting Full time

    Job OverviewAre you dedicated to delivering outstanding technical assistance and customer satisfaction? Do you excel in environments that require attention to detail and effective problem-solving skills?If you resonate with this, HR Annie Consulting is in search of a committed Technical Call Center Agent to enhance our efforts in providing exceptional...


  • Vancouver, Washington, United States HR Annie Consulting Full time

    Job OverviewAre you enthusiastic about delivering technical assistance and exceptional customer service? Do you excel in a meticulous environment where problem-solving and effective communication are essential?If this resonates with you, HR Annie Consulting is in search of a committed Technical Call Center Agent to enhance our mission of providing...


  • Vancouver, Washington, United States Retail Imaging Management Group Full time

    Job Type:Full-timeOverview:Are you enthusiastic about delivering technical assistance and outstanding customer service? Do you excel in an environment that demands attention to detail, effective communication, and problem-solving skills? If this resonates with you, Retail Imaging Management Group is seeking a committed Technical Call Center Agent to enhance...


  • Vancouver, Washington, United States Retail Imaging Management Group Full time

    Job Type:Full-timePosition Overview:Are you enthusiastic about delivering exceptional technical assistance and outstanding customer care? Do you excel in a meticulous environment where problem-solving and effective communication are essential? If this resonates with you, Retail Imaging Management Group is seeking a committed Technical Call Center Agent to...


  • Vancouver, Washington, United States HR Annie Consulting Full time

    Job OverviewAre you enthusiastic about delivering technical assistance and exceptional customer service? Do you excel in a meticulous environment where problem-solving and effective communication are essential?If this resonates with you, HR Annie Consulting is seeking a committed Technical Call Center Agent to enhance our mission of providing outstanding...


  • Vancouver, Washington, United States HR Annie Consulting Full time

    Job OverviewAre you enthusiastic about delivering technical assistance and exceptional customer service? Do you excel in a meticulous environment where problem-solving and effective communication are essential?If so, HR Annie Consulting is in search of a committed Technical Call Center Agent to enhance our mission of providing outstanding support to our...


  • Vancouver, Washington, United States HR Annie Consulting Full time

    Job OverviewAre you enthusiastic about delivering exceptional technical assistance and outstanding customer care? Do you excel in environments that require attention to detail, problem-solving, and effective communication?If you resonate with this, HR Annie Consulting is in search of a committed Technical Call Center Agent to enhance our mission of providing...


  • Vancouver, Washington, United States HR Annie Consulting Full time

    Job OverviewAre you enthusiastic about delivering technical assistance and exceptional customer care? Do you excel in an environment that demands attention to detail, problem-solving skills, and effective communication?If this resonates with you, HR Annie Consulting is seeking a committed Technical Call Center Agent to support our mission of providing...


  • Vancouver, Washington, United States Riverside Payments Full time

    About Riverside PaymentsWe are a leading merchant processing company, serving thousands of businesses across the country. Our mission is to provide exceptional payment solutions and support to our clients.Our TeamWe are a dynamic team of professionals dedicated to delivering top-notch service and expertise to our merchants. As a Technical Support Agent, you...

  • IT Support Specialist

    6 hours ago


    Vancouver, Washington, United States EOCFWA - Educational Opportunities for Children and Families Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at EOCFWA - Educational Opportunities for Children and Families. As an IT Support Specialist, you will provide technical assistance to our staff and ensure the smooth operation of our computer systems.Key ResponsibilitiesAssist in the relocation and...

  • IT Support Specialist

    7 hours ago


    Vancouver, Washington, United States Educational Opportunities for Children & Families Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Educational Opportunities for Children & Families. As an IT Support Specialist, you will provide technical assistance to our staff and ensure the smooth operation of our computer systems.Key ResponsibilitiesTechnical Support: Provide technical...


  • Vancouver, Washington, United States Johnson Health Tech Companies Full time

    Position Overview:As a vital member of our team at Johnson Health Tech Companies, the Customer Support Specialist is responsible for delivering exceptional technical assistance to our clients. This role is guided by the Technical Support Supervisor and involves a range of customer service tasks aligned with our organizational standards.Key...


  • Vancouver, Washington, United States 1964 Ears, LLC Full time

    Job Description**About 1964 Ears, LLC**1964 Ears, LLC is a leading designer and manufacturer of custom and universal-fit earphones geared for professional musicians and audiophiles. The company places an emphasis on innovation and strives for excellence in its workmanship. Its cutting-edge technology in the professional and consumer audio markets sets it...