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Client Support Specialist

2 months ago

Vancouver, Washington, United States Graphic Packaging International Full time

Client Support Specialist

Overview: The primary role of the Client Support Specialist (CSS) is to deliver outstanding customer service to our key account portfolio. This will be achieved through effective project management, information gathering and dissemination, customer communication, and collaboration with the production team, while actively seeking opportunities to enhance the value we provide to our clients. The CSS will also oversee all facets of managing assigned accounts, addressing customer concerns except for significant projects that necessitate direct involvement from sales representatives. Ideally, the CSS will start engaging with clients during initial orders and gradually become the main point of contact for most customer requirements.

Key Responsibilities:

  • Creation of sales orders and job documentation
  • Job initiation and workflow management
  • Requesting CAD layouts
  • Conducting new business assessments and meetings
  • Processing combo orders and ensuring accurate specifications
  • Managing graphic elements
  • Overseeing press checks
  • Coordinating shipping releases
  • Engaging with customers
  • Preparing monthly sales forecasts
  • Conducting board forecasts
  • Addressing quality concerns and non-conformance reports (NCRs)
  • Developing and expanding accounts
  • Responding to requests for quotes (RFQs) for existing clients
  • Ability to work a standard 8-hour day with potential overtime as needed

Required Skills:

  • Strong grasp of customer account management principles
  • Basic knowledge and experience with ERP systems (SAP preferred)
  • High level of organization and meticulous attention to detail
  • Proficient time management and prioritization abilities
  • Effective verbal and written communication skills
  • Mathematical proficiency in basic operations and the ability to interpret data visually
  • Proficient in Microsoft Office applications

Education and Experience:

A minimum of a two-year college or university program certificate; or two to four years of relevant experience and/or training; or an equivalent combination of education and experience.

About Graphic Packaging International:

Graphic Packaging International is a leading manufacturer of paperboard and paper-based packaging for some of the most recognized brands in food, beverage, foodservice, household, personal care, and pet care products. We are dedicated to being an environmentally responsible leader in our industry and within the communities we serve. Our team is composed of innovative and passionate individuals committed to delivering consumer packaging that makes a significant impact.

We value diversity in the workplace and offer competitive compensation and benefits programs to reward the talented individuals who contribute to our success.

Inspired Packaging. A World of Difference.

Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated based on their qualifications for the position. Employment decisions are made without regard to race, color, religion, age, gender, national origin, ancestry, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other basis prohibited by law.