Client Services Associate II

2 weeks ago

Santa Fe Springs, California, United States Republic Services Full time

ABOUT THE COMPANY
Republic Services, Inc

(NYSE:

RSG) is a prominent player in the environmental services sector.

We offer our clients a comprehensive array of products and services, encompassing recycling, waste management, special waste handling, hazardous waste solutions, and field services.

Our leading commitments to enhance circularity and promote decarbonization are pivotal in realizing our vision to collaborate with clients in fostering a more sustainable future.

Republic's total company revenue reached $14.9 billion, with an adjusted EBITDA of $4.4 billion.

We cater to 13 million clients and operate over 1,000 facilities, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

While we operate across North America, the collection, recycling, treatment, or disposal of materials is fundamentally a local business, with distinct dynamics and opportunities in each market we serve.

By merging local operational management with standardized business practices, we enhance operational efficiencies across the organization while retaining day-to-day operational decisions at the local level, closest to the customer.

Our clientele, ranging from small enterprises to major corporations and municipalities, seeks a partner with the expertise and capabilities to effectively manage their diverse recycling and waste streams.

They choose Republic Services due to our commitment to surpassing their expectations and assisting them in achieving their sustainability objectives. Our 41,000 team members recognize that it is not only what we do that matters, but how we do it.


Our company values guide our daily actions:

Safe :
We safeguard the livelihoods of our colleagues and communities.

Committed to Serve :
We strive to exceed our customers' expectations.

Environmentally Responsible:
We take proactive measures to enhance our environment.

Driven :
We achieve results in the right manner.

Human-Centered:
We honor the dignity and unique potential of every individual.
We take pride in our high employee engagement score of 86. Our culture is inclusive and diverse, where every voice is valued.

Moreover, our team positively impacted 4.6 million individuals through the Republic Services Charitable Foundation and local community grants.

These initiatives are tailored to meet the specific needs of the communities we serve, focusing on building sustainable neighborhoods.


STRATEGY
Republic Services' strategy is crafted to foster profitable growth.

Through acquisitions and advancements in the industry, we safely and sustainably manage our clients' various waste streams through a North American network of vertically integrated assets.

We concentrate on three growth areas to address the increasing demands of our clients: recycling and waste, environmental solutions, and sustainability innovation.

With our integrated approach, enhancing our position in one area propels advancements in other areas of our business. For instance, as we increase volume in recycling and waste, we gather additional materials to strengthen our circularity capabilities.

As we broaden our environmental solutions, we create further opportunities to provide these services to our existing recycling and waste clients.


POSITION SUMMARY:

A Customer Service Specialist possesses a general understanding of the Company's services and processes, working under the general supervision of the Customer Service Supervisor to deliver the highest quality of service to our clients.

The Customer Service Specialist addresses and responds to routine residential and commercial customer service inquiries, new residential sales, requests, and complaints, which are generally of a general to moderately complex nature and necessitate limited research and investigation for resolution.

This role is accountable for providing exceptional customer service in a timely, respectful, and courteous manner to ensure that concerns are effectively resolved.


PRINCIPAL RESPONSIBILITIES:


Respond promptly and accurately to routine customer service inquiries, ensuring that residential and commercial service issues are treated with respect and professionalism.

Effectively address routine matters related to general residential and commercial service, which may involve outbound communications to resolve simple to moderately complex issues, including contractual obligations, billing inquiries, service cancellations, price adjustments, and equipment concerns.

Return all internal and external communications in a timely manner to ensure that customer concerns are understood, addressed, and resolved efficiently.

Review individual performance metrics and collaborate with the manager to understand personal performance. Input service data into systems for billing and scheduling purposes.

Document customer service interactions in systems; update promptly and accurately to ensure that associates can track service inquiries and resolutions.

Perform other job-related duties as required.

MINIMUM REQUIREMENTS:
High School diploma or GED.
Six months of prior customer service experience in a high-volume call center environment.
Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

  • Comprehensive medical benefits coverage, dental plans, and vision coverage.
  • Health care and dependent care spending accounts.
  • Short- and long-term disability.
  • Life insurance and accidental death & dismemberment insurance.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Employee Stock Purchase Plan (ESPP).

The statements herein are intended to describe the general nature and level of work performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required by an incumbent so classified.

Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.


EEO STATEMENT:
Republic Services is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

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