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Customer Service Manager

2 months ago

Rapid City, South Dakota, United States Albertsons Companies Full time

Job Summary: We are seeking a highly skilled and customer-focused Head Clerk to join our team at Albertsons Companies. As a key member of our store operations team, you will be responsible for ensuring that all customers receive fast, friendly, and accurate checkout service.

Key Responsibilities:

  • Manage and schedule duties of Front End Clerks, Courtesy Clerks, and Customer Service Clerks.
  • Implement the spirit of customer first, second to none, by passionately delivering exceptional customer service.
  • Monitor and maintain a high level of customer satisfaction through effective communication and problem-solving skills.
  • Collaborate with Store Managers and other team members to achieve sales goals and improve store operations.
  • Stay up-to-date with company policies, procedures, and initiatives to ensure compliance and effective implementation.

Requirements:

  • High school diploma or equivalent required.
  • Previous experience in customer service or retail management preferred.
  • Excellent communication, problem-solving, and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong attention to detail and organizational skills.