Service Operations Manager

1 day ago


Rapid City, South Dakota, United States Precision Mechanical Full time
Job Overview

We are a local veteran-owned, small HVAC company with a strong presence in the Rapid City, Spearfish, and Black Hills regions. Our commitment to excellence, customer satisfaction, and innovative solutions has positioned us as a trusted name in the industry.

As a Service Manager, you will play a pivotal role in ensuring our service delivery aligns with our high standards and customer expectations. You will oversee a team of skilled technicians, manage service schedules, and drive operational efficiency.

Key Responsibilities
  • Team Leadership: Oversee, motivate, and develop a team of service technicians, ensuring effective training, performance management, and career development.
  • Service Operations: Manage all aspects of service operations, including scheduling, dispatching, and follow-ups, to ensure timely and quality service delivery.
  • Customer Relations: Maintain high levels of customer satisfaction by ensuring excellent service quality and addressing customer concerns promptly.
  • Operational Efficiency: Analyze service operations to identify areas for improvement and implement process enhancements.
  • Compliance and Safety: Ensure all services comply with local, state, and federal regulations and promote safety standards across all service activities.
  • Budget Management: Manage the service department budget, control costs, and contribute to profitability by optimizing operational processes.
  • Client Communication: Regularly communicate with clients to update on service progress, manage expectations, and gather feedback for continuous improvement.

Requirements:

  • Minimum of 5 years in a managerial or lead role within the HVAC service industry with a company of similar size and scope of services.
  • Proven track record of success in service management.
  • Strong leadership and team management skills.
  • Excellent problem-solving and decision-making capabilities.
  • Proficient in service management software and CRM systems.
  • Exceptional communication skills, both verbal and written.

We offer a competitive salary based on experience, comprehensive benefits package, opportunities for professional growth and development, and a supportive team environment with a focus on innovation and excellence.



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