Customer Service Ambassador
3 hours ago
As a Customer Service Representative with Matt McCormick - State Farm Agent, you will deliver exceptional client experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with the agency team, and anticipating community needs.
We value customer-focused and empathetic team members who can thrive in a dynamic environment. We offer internal growth opportunities for driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish and maintain customer relationships, providing follow-up as needed.
- Offer prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-centric approach to educate customers about insurance options.
- Employ effective communication to meet customer needs while promoting business development.
- Committed to delivering exceptional customer service.
- Able to effectively relate to customers, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and collaborate with the agency team.
- Proactive in problem-solving.
- Hourly pay plus commission/bonus.
- Growth potential and opportunities for advancement within the agency.
- Paid time off (vacation and personal/sick days).
- 401(k) Matching.
- Valuable career-building experience.
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Customer Service Ambassador
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