Customer Service Representative

5 days ago

Rapid City, South Dakota, United States Enterprise Holdings Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at the Rapid City Regional Airport. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience for all customers.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Requirements:

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Benefits:

  • Competitive compensation with starting wage of $19/hour plus bonus/commission opportunities
  • Paid time off, starting with 15 days per year
  • Health, dental, vision insurance; life insurance; prescription coverage
  • Employee discounts on car rentals, car purchases, and more
  • 401(k) retirement plan with company match and profit sharing

About Us:

Enterprise Holdings is a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. Founded more than 60 years ago with a commitment to the communities we serve, we operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go.

We owe our success to each and every one of our people. That's why we empower everyone on our team with opportunities for growth and development.

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