Customer Service Representative
6 days ago
The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This role requires a strong passion for fitness and health, as well as excellent communication and problem-solving skills.
Key Responsibilities- Greet and Assist Members
- Provide exceptional customer service to members, prospective members and guests.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Facilitate Member Updates
- Respond to member questions and concerns in a timely and professional manner.
- Elevate issues to Assistant Manager or Manager as needed.
- Maintain Club Cleanliness
- Assist in maintaining the neatness and cleanliness of the club.
- Close Shift and Create Bank Deposit
- Close shift for that business day.
- Create a bank deposit for next day.
- Customer Service Background
- Customer service background preferred.
- Basic Computer Proficiency
- Basic computer proficiency.
- Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
- Employee Recognition Program
- Employee Recognition Program.
- Advancement Opportunities
- Advancement Opportunities.
Planet Fitness is a judgement free zone where members can feel comfortable and motivated to reach their fitness goals. As a member of our team, you will be part of a dynamic and supportive environment that is dedicated to enhancing people's lives through fitness.
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