Customer Support Specialist

2 weeks ago


Medina, Ohio, United States One Hour Heating & Air Conditioning of Medina, OH Full time
Job Overview:

We are seeking a dedicated Client Care Representative to enhance our customer service experience. This role is essential in ensuring our clients receive top-notch assistance in a timely manner.

Benefits:
  • Attractive salary package
  • Comprehensive dental coverage
  • Exclusive employee discounts
  • Flexible working hours
  • Health insurance options
  • Pathways for career growth
  • Paid leave benefits
  • Profit-sharing opportunities
  • Ongoing training and development
  • Vision care plans

Position Details:
This is a HYBRID POSITION - After completing a mandatory training period of 30 days on our systems and protocols, you will have the flexibility to work from home, with minimal in-office requirements of two days a month (alternate Wednesdays) for local residents.

Work Schedule:
Full-time positions available for daytime shifts – either 8 AM to 4 PM or 9 AM to 5 PM, Monday through Friday, with no weekend commitments.

Key Responsibilities:
  • Manage incoming calls
  • Coordinate service appointments
  • Respond to email inquiries
  • Oversee email notifications from the national call center
  • Check and retrieve customer voicemails
  • Initiate outbound calls to arrange services
  • Document calls within our software system and update the scheduling board

What We Offer:
Our employees enjoy year-round employment, competitive hourly wages, and management committed to fostering your success.

Experience Requirements:
Previous experience in a high-volume customer service environment is preferred. Experience in HVAC, plumbing, electrical, or home services as a customer service representative or dispatcher is advantageous but not mandatory.

Confidentiality Assurance:
We guarantee confidentiality in all applications. We are an equal opportunity employer.

Job Type: Full Time

Compensation: Hourly rate based on experience.

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