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Customer Support Specialist

2 months ago

Medina, Ohio, United States One Hour Heating & Air Conditioning of Medina, OH Full time
Job Overview

Benefits:

  • Attractive salary package
  • Comprehensive dental coverage
  • Employee perks and discounts
  • Flexible working hours
  • Health insurance options
  • Career advancement opportunities
  • Paid leave
  • Profit-sharing program
  • Training and development initiatives
  • Vision care benefits

We are expanding our residential heating, air conditioning, and plumbing services, and we are looking for dedicated individuals to ensure our clients receive top-notch service.


If you are interested in being part of a growing organization that values its employees and is focused on long-term success, we encourage you to consider this opportunity.


HYBRID WORK MODEL - Following a mandatory training period, this role allows for remote work, with occasional in-office attendance required.


We provide profit-sharing and a company-matched retirement plan.


This is a full-time position with daytime shifts available.


Workdays are Monday through Friday, with no weekend commitments.


We emphasize career growth, ongoing training, and a clear path for advancement.


Key Responsibilities:
  • Manage incoming calls
  • Coordinate service appointments
  • Respond to email inquiries
  • Oversee notifications from the national call center
  • Retrieve and check customer voicemails
  • Make outbound calls to arrange services
  • Utilize our software system to manage scheduling

Employee Benefits:

Enjoy year-round employment with competitive hourly rates and a management team dedicated to your professional growth.


Qualifications:

Experience in a high-volume customer service environment is preferred. Familiarity with HVAC, plumbing, or home services is a plus but not required.


CONFIDENTIALITY ASSURED

We are an equal opportunity employer.


Job Type: Full Time

Compensation: Hourly, based on experience.