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Customer Support Specialist

2 months ago

Medina, Ohio, United States One Hour Heating & Air Conditioning of Medina, OH Full time
Job Overview

Benefits:

  • Attractive salary package
  • Comprehensive dental coverage
  • Employee perks and discounts
  • Flexible working hours
  • Health insurance options
  • Career advancement opportunities
  • Paid leave
  • Profit-sharing plans
  • Ongoing training and development
  • Vision care benefits

We are expanding our residential heating, air conditioning, and plumbing services, and we are looking for dedicated individuals to ensure our clients receive exceptional service.


If you are interested in being part of a company that values its employees and is focused on mutual growth, we encourage you to consider this opportunity.


HYBRID WORK MODEL: After completing a mandatory training period, this role allows for remote work, with minimal in-office attendance required.


We provide profit-sharing options and a company-matched retirement plan.


Position Details:

  • Full-time roles available for daytime shifts
  • Work schedule: Monday to Friday, no weekends

Key Responsibilities:

  • Respond to incoming customer calls
  • Coordinate service appointments
  • Manage email inquiries
  • Oversee notifications from the national call center
  • Retrieve and respond to customer voicemails
  • Make outbound calls to arrange services
  • Utilize our software system to log calls and update schedules

Employee Benefits:

  • Consistent year-round employment
  • Competitive hourly compensation
  • Supportive management focused on your success

Qualifications:

Experience in a high-volume customer service environment is preferred. Familiarity with HVAC, plumbing, or home services is advantageous but not required.


Confidentiality Assured

We are an equal opportunity employer.


Job Type: Full-Time

Compensation: Hourly, based on experience.