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Customer Support Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Volt Full time

Volt is actively seeking a Customer Support Specialist .

Position Type: Fulltime/Contract

Location: Remote/Hybrid

Duration: 12 Months (Temp to Perm)

Key Responsibilities:

· Deliver advanced analytics and reporting services aimed at enhancing and automating client processing systems. Address moderate to complex client inquiries effectively.

· Provide direct guidance to various organizational units to ensure prompt service delivery and issue resolution. Collaborate with teams to ensure that challenges are being addressed appropriately and resolved efficiently.

· Engage in product development, enhancements, and system testing to ensure that offerings consistently process high-value transactions accurately and efficiently.

· Tackle intricate problems utilizing a comprehensive understanding of system intricacies. Combine in-depth knowledge of the area with a solid grasp of industry standards to deliver solutions to both internal and external clients.

· Offer support to junior client processing roles. May oversee the allocation and review of work performed by team members.

· May be tasked with specific supervisory reviews, training, and approval responsibilities.

· Contribute to the achievement of objectives for related teams. A Bachelor's degree or equivalent experience is required, along with 5-7 years of relevant work experience.

· Experience in brokerage processing is advantageous.

Qualified candidates are encouraged to APPLY NOW for immediate consideration. We are conducting interviews to fill this and other similar roles. If this position does not align with your skills, we also offer a referral bonus program for successful placements. INQUIRE FOR DETAILS .

Thank you for your interest.