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Customer Support Specialist
2 months ago
American Cybersystems is seeking a dedicated Customer Service Representative.
Position Type:
Fulltime/Contract
Location:
Remote (Hybrid Role)
Role Duration:
12 Months (Temp to Perm)
Key Responsibilities:
As a Customer Service Representative, you will:
- Deliver comprehensive analytics and reporting services aimed at enhancing and automating Client Processing systems.
- Manage moderate to complex client inquiries and issues.
- Provide direct guidance to various organizational units to ensure timely service delivery and issue resolution.
- Collaborate with teams to address and resolve problems effectively and promptly.
- Engage in product development, enhancements, and system testing to ensure accurate processing of high-value transactions.
- Resolve intricate issues utilizing a deep understanding of system intricacies.
- Combine extensive area knowledge with industry standards to deliver effective solutions to both internal and external clients.
- Support junior client processing roles and may oversee the allocation and review of team members' work.
- Contribute to supervisory review, training, and approval processes as needed.
- Assist in achieving the objectives of related teams.
Qualifications:
A Bachelor's degree or equivalent combination of education and experience is required, along with 5-7 years of relevant work experience. Experience in brokerage processing is preferred.
Compensation and Benefits:
Pay Range:
$25 per hour
Benefits Include:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health savings account (HSA), Flexible spending account (FSA), Life Insurance, Pet Insurance, Short-term and Long-term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves as required by law, Employee Assistance Program (EAP).
About American Cybersystems:
Founded in 1998, American Cybersystems is a leader in technology and business transformation solutions, employing a diverse workforce across various global delivery centers.
Commitment to Diversity:
American Cybersystems is an Equal Opportunity Employer, dedicated to creating a work environment free from discrimination and harassment.
