Technical Support Specialist

4 weeks ago


Chicago, Illinois, United States The LaSalle Group Full time

LaSalle Network is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for performing contract, performance, relationship, and risk management with IT vendors. This role is ideal for individuals looking to learn and grow professionally.

  • Install and maintain operating environments
  • Monitor these environments and respond to issues proactively
  • Respond effectively and speedily to any problems
  • Maintain a professional demeanor with clients and colleagues
  • Provide training and support to level 1 staff and document knowledge base articles
  • Ensure operating environments stay safe and secure
  • Update any software and hardware where necessary
  • Document all reported malfunctions and actions taken in response

Requirements:

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite or related software
  • Extremely organized with great attention to detail
  • Self-motivated and works well independently and as part of a team
  • Knowledge of current networking protocols and standards
  • Hands-on experience in troubleshooting connectivity issues
  • Knowledge of network technologies and topologies, TCP/IP based routing and switching, firewalls, and IDS/IPS
  • Working knowledge of cloud environments such as AWS and Azure
  • Extensive experience working in a team-oriented, collaborative environment
  • Ticket or support software (such as ServiceNow)
  • Linux and Windows-based servers, VMWare and associated hardware
  • Office 365, SharePoint, Citrix Certifications such as a Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Citrix Certified Professional - Virtualization (CCP-V), or Amazon Web Services Certified Solutions Architect (AWS CSA)


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