Patient Access Coordinator I

1 week ago

Wenatchee, Washington, United States Confluence Health Full time

Salary Range:
$ $26.12

Overview:

Situated in a picturesque region, we take pride in our natural surroundings and the vibrant communities we serve. Confluence Health is dedicated to enhancing the quality of life in our area through various community support initiatives and the active involvement of our staff.

Benefits:
As a valued member of Confluence Health, you will enjoy a comprehensive benefits package that includes:

  • Medical, Dental & Vision Insurance
  • Flexible Spending Accounts & Health Savings Accounts
  • Wellness Programs
  • Paid Time Off
  • Generous Retirement Plans
  • Life Insurance
  • Long-Term Disability
  • Gym Membership Discounts
  • Tuition Reimbursement
  • Employee Assistance Programs
  • Adoption Assistance
  • Shift Differential

For further details on our Benefits & Perks, please refer to our website.

Position Summary:

This role serves as the initial point of contact for patients via phone, MyChart, and other communication channels. You will assist patients in scheduling appointments, processing medication refills, and providing information on operational support services and clinical resources. Delivering exceptional customer service in alignment with Confluence Health's vision and standards is essential.

Reporting Structure:
This position reports to the Clinic Patient Access & SWBD Supervisor.

Key Responsibilities:
  1. Professionally handle inbound calls promptly and direct them as needed.
  2. Manage appointment scheduling and cancellations, ensuring clear communication of details and necessary preparations.
  3. Verify appointment specifics, including date, time, location, insurance, and provider information. Update patient records as necessary.
  4. Act as a liaison between patients and their care teams.
  5. Facilitate medication refills by assessing prescription needs and coordinating with pharmacies.
  6. Employ de-escalation techniques when necessary.
  7. Document and relay patient-related messages accurately within the patient’s chart.
  8. Identify urgent situations and coordinate with healthcare providers as needed.
  9. Assist patients in navigating the Confluence Health system and connect them with appropriate resources.
  10. May assist with switchboard duties as required.
  11. Perform additional tasks as assigned.

Exhibit professional behavior and adhere to the Code of Conduct at all times.

Qualifications:

Required:

  • High School diploma or equivalent (GED).
  • Experience in healthcare, call center, or customer service settings.
  • Ability to thrive in a dynamic environment with strong customer service skills.
  • Excellent communication and data entry skills.

Desired:

  • Experience with computerized systems.
  • Familiarity with medical terminology.
Physical/Sensory Demands:

O = Occasional, F = Frequent, C = Continuous

  • Walking - O
  • Sitting/Standing - C
  • Reaching - O
  • Climbing - O
  • Lifting - O
  • Repetitive Movement - C
Working Conditions:

Work is performed in an office environment, primarily through telephone and digital communication with patients and clinical staff.

Job Classification:
  • FLSA: Non-exempt
  • Hourly/Salary: Hourly
Physical Exposures:
  • Noise Yes

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