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Bilingual Healthcare Support Representative I
2 months ago
The Bilingual Patient Services Representative I plays a crucial role in facilitating patient interactions, managing appointments, processing payments, and maintaining accurate patient records within the clinic environment. This position demands exceptional customer service abilities and meticulous attention to detail.
Key Responsibilities- Greet patients and visitors in a friendly manner
- Register new patients and ensure their information is current
- Coordinate appointment scheduling and maintain updated records
- Handle payment collections and reconcile daily transactions
- Answer phone inquiries and provide information regarding clinic offerings
- Assist with translation between English and Spanish as needed
- Complete assigned duties while adhering to supervisor guidance
- Punctuality and compliance with attendance policies are essential
- Maintain a safe and organized workspace
- Exhibit strong work ethics and a dedication to community service
- Demonstrate respect and cultural sensitivity towards clients and coworkers
- Education: High School Diploma is preferred
- Experience: A minimum of 1 year in a healthcare or administrative role is preferred
- Language Proficiency: Bilingual in English and Spanish is required
- Technical Skills: Competent in using computer software applications
- Interpersonal Skills: Excellent customer service and collaborative skills
- Physical: Capability to perform light physical tasks
- Mental: Strong organizational and analytical skills
- Sensory: Proficient in reading and effective communication
- Exposure Risks: Potential exposure to medical hazards
- Comprehensive Medical and Dental Insurance
- Paid Time Off and Holidays
- Retirement Savings Plan and Employee Support Programs
- Life Insurance and Disability Coverage
- Tuition Assistance and Wellness Programs
