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Patient Access Coordinator I
2 months ago
Salary Range: $26.12
Overview:
At Confluence Health, we are dedicated to enhancing the quality of life in our communities. Our organization thrives in a picturesque environment, surrounded by natural beauty, including mountains and rivers. We take pride in our commitment to community support and actively engage in initiatives that benefit the areas we serve.
Employee Benefits:
As part of our team, you will enjoy a comprehensive benefits package that includes:
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts & Health Savings Accounts
- Wellness Programs
- Paid Time Off
- Generous Retirement Plans
- Life Insurance
- Long-Term Disability
- Gym Membership Discounts
- Tuition Reimbursement
- Employee Assistance Programs
- Adoption Assistance
- Shift Differentials
For further details on our benefits and perks, please inquire during the interview process.
Position Summary:
This role serves as the initial point of contact for patients through various communication channels, including phone calls and online platforms. The Patient Access Coordinator is responsible for scheduling appointments, processing medication refills, and providing essential information to help patients navigate our services. This position requires a strong commitment to customer service aligned with Confluence Health's mission and values.
Reporting Structure: Reports to the Clinic Patient Access & SWBD Supervisor.
Key Responsibilities:
- Respond to incoming calls promptly and professionally, directing them to the appropriate department.
- Manage appointment scheduling and cancellations, ensuring clear communication of details and necessary preparations.
- Verify patient information and assist with MyChart enrollment, ensuring all relevant documentation is prepared for appointments.
- Act as a liaison between patients and their healthcare teams.
- Facilitate medication refill requests, coordinating with pharmacies and clinical staff as needed.
- Employ de-escalation techniques when addressing patient concerns.
- Document and relay important patient messages accurately within the healthcare system.
- Identify urgent situations and coordinate appropriate responses with clinical staff.
- Assist patients in navigating the healthcare system and connecting with necessary resources.
- May perform additional duties as assigned.
Standards of Behavior: Adhere to the established standards of behavior and the code of conduct in all job-related activities.
Position Requirements:
Vaccination Policy: Full vaccination against COVID-19 is a requirement for employment, with exemptions considered on a case-by-case basis.
Qualifications:
Required:
- High School diploma or equivalent (GED).
- Experience in healthcare, call center, or customer service environments.
- Ability to thrive in a dynamic, fast-paced setting with strong customer service skills.
- Proficient in data entry and computer navigation, with attention to detail in written communication.
- Familiarity with computerized systems.
- Knowledge of medical terminology.
Physical and Sensory Demands:
Various physical activities are required, including sitting, standing, and occasional lifting. The work environment is primarily office-based, with interactions conducted via phone and digital platforms.
Job Classification:
- FLSA: Non-exempt
- Hourly/Salary: Hourly
Physical Exposures:
Work is conducted in an office setting with minimal exposure to hazardous conditions.
