Guest Engagement Specialist

1 week ago


Kissimmee, United States NDM Hospitality Services Full time

Company Overview

NDM Hospitality Services is a family-owned enterprise in the hospitality sector, originally focused on food and beverage and now diversifying into vacation rentals. We are pioneering a new niche in hospitality by establishing recognizable brands that offer consistent accommodations, services, and amenities within the vacation rental market. Picture the comfort of a vacation home paired with the experience and reliability of a premier resort.

Position Summary: The Activities Ambassador plays a crucial role in creating memorable experiences for guests of all ages. With a vibrant personality and a flair for creativity, you will engage guests through various activities, ensuring they have a delightful time during their stay. Your enthusiasm will be infectious as you entertain guests by the pool and foster a welcoming atmosphere.

Key Responsibilities:

  • Organize and host daily activities as outlined in the monthly activity schedule.
  • Welcome and assist guests upon their arrival at the facility.
  • Adhere to established policies and procedures to guarantee guest safety and enjoyment.
  • Manage inventory requirements effectively.
  • Handle cash transactions and operate point-of-sale systems at retail locations.
  • Supervise guests as they participate in recreational activities.
  • Lead by example to motivate and inspire fellow team members.
  • Maintain open communication with team members regarding operations and guest-related matters.

Education & Experience:

  • High School Diploma is preferred.
  • Experience in recreational hospitality, cruise lines, summer camps, or as a DJ is advantageous.
  • Must be able to obtain CPR/First Aid certifications promptly.

Personal Attributes:

  • Ability to thrive under pressure while managing multiple tasks.
  • Adaptable, flexible, and empathetic in various situations.
  • Strong customer service orientation with a focus on responsiveness.
  • Excellent written and verbal communication skills.
  • Comfortable working outdoors in varying weather conditions.
  • Proficient in public speaking, especially to large groups.

Our Benefits:

  • Health, Dental, and Vision Insurance, along with Free Life Insurance.
  • 401k Plan available.
  • Discounted hotel accommodations.
  • Discounts at food and beverage outlets.
  • Opportunities for professional development.
  • Employee appreciation events.
  • Recognition and rewards program.
  • And many more perks.

Enjoy great benefits while working with a company that values its employees.

Job Posted by ApplicantPro

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