Guest Experience Specialist

7 days ago


Kissimmee, United States Marriott International Full time

Job Summary

The Assistant Recreation Manager is responsible for assisting with the management of the pool and beach areas, including overall maintenance, daily upkeep, and cleanliness. This role provides exceptional customer service and models service behavior to guests and employees.

Key Responsibilities

  • Assist with managing employees, including supervising and scheduling events, programs, and activities.
  • Monitor quality and standards to meet customer expectations.
  • Develop and implement strategies to improve guest and employee satisfaction.
  • Assist with managing group activities, including sand painting, bonfires, and team-building events.
  • Order and manage necessary supplies, ensuring workers have the necessary equipment and tools to perform their jobs.
  • Assist with managing the children's program, including coordinating activities and purchasing equipment and supplies.
  • Provide exceptional customer service, serving as a role model to demonstrate appropriate behaviors.
  • Participate in the performance appraisal system, providing feedback and coaching to employees.
  • Coordinate training activities for employees in the department.

Requirements

  • High school diploma or GED; 1 year of experience in recreation/health club operations or a related field.
  • 2-year degree from an accredited university in a related field; no work experience required.

Benefits

Marriott International offers a competitive hourly pay range, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.



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