Member Support Coordinator

2 weeks ago


Tucson, Arizona, United States Hughes Federal Credit Union Full time
Member Support Coordinator

Position Overview:

As a vital member of our team, you will provide assistance to members, staff, and external parties through incoming calls directed to the Credit Union.


Compensation:
$19.50/Hour

About Hughes Federal Credit Union:
We are committed to enhancing the financial well-being of our members. Our dedication to the Tucson community is reflected in our support for local charities and initiatives that foster financial literacy among future generations. Discover why we have been recognized as a "Best-In-State" credit union for four consecutive years.

Key Responsibilities:
• Deliver prompt and effective support to members contacting the credit union.
• Achieve established call volume targets.
• Conduct necessary identification verification for current members.
• Identify suitable solutions for member inquiries and issues.
• Refer callers to the appropriate departments for further assistance when required.
• Update member contact details accurately as instructed.
• Execute precise transactions and maintain member accounts and loans as necessary.
• Recognize opportunities to promote credit union products and services that may benefit members.
• Review and resolve after-hours escalation calls and messages effectively.
• Assist with the collection and distribution of daily correspondence for the credit union.

Desired Qualifications:
• At least six months of relevant experience.
• Equivalent to a high school diploma.

Employee Benefits:
• Generous Paid Time Off Policy: Up to 15 days in the first year of service, increasing with tenure.
• 401(k) plan with a 7% company match.
• Comprehensive Health, Dental, and Vision Insurance, including a Health Savings Account with employer contributions.
• Complimentary Vision Insurance.
• Life and Disability Insurance provided by the Credit Union, with optional supplemental coverage available.
• Competitive salary and opportunities for career advancement.

Hughes Federal Credit Union conducts background screenings, credit checks, and participates in E-Verify.

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