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Member Services Coordinator
2 months ago
The Easterseals Blake Foundation, a leading provider of comprehensive behavioral health services, child welfare, and support for individuals with intellectual and developmental disabilities, is seeking a dedicated Admissions Specialist. Our organization serves over 40,000 individuals and families across Southern Arizona, and we are committed to making a positive impact in our community.
Key Responsibilities:
- Serve as the primary point of contact for members, addressing inquiries and providing assistance promptly.
- Conduct initial assessments and triage service requests in a timely manner.
- Facilitate communication between members and clinical staff to ensure seamless care delivery.
- Alert clinical personnel to urgent medical or clinical needs of members.
- Coordinate with various departments to ensure timely assessments and services for members.
- Schedule appointments and follow up with members to confirm attendance.
- Gather and document necessary information to support efficient service delivery, ensuring accuracy in member records.
- Adhere to all organizational policies and procedures while maintaining professional standards.
- Engage in ongoing professional development and contribute to team meetings, fostering effective communication within the agency.
- Perform additional duties as assigned to support organizational goals.
Qualifications:
- High School diploma or GED is required; customer service experience is preferred.
- Bilingual (Spanish) candidates are encouraged to apply.
- Must be at least 18 years of age and possess a valid AZ driver's license.
- Ability to pass a criminal background check and obtain an AZ DPS Level 1 fingerprint clearance card.
- CPR and First Aid certification will be provided by the employer.
Skills and Competencies:
- Strong interpersonal and communication skills, with the ability to work collaboratively in a team environment.
- Self-motivated and culturally sensitive, with a commitment to providing excellent customer service.
- Proficient in computer applications and able to manage multiple tasks effectively.
- Basic understanding of mental health terminology is beneficial.
Work Environment:
This position is based in a typical office setting, with frequent interactions with both colleagues and the public. The role may require lifting office materials up to 25 lbs and involves prolonged periods of sitting and using a computer.
The Easterseals Blake Foundation is an Equal Employment Opportunity and Affirmative Action employer, promoting a diverse and inclusive workplace. We are dedicated to providing equal opportunities to all candidates based on their qualifications, free from discrimination.
