Clinical Support Coordinator
2 weeks ago
The Clinical Support Coordinator plays a vital role in evaluating participant needs and orchestrating treatment services for individuals enrolled in our programs.
KEY RESPONSIBILITIES
- Engages in the intake process by conducting initial demographic assessments and confirming insurance coverage.
- Facilitates referrals for urgent support and necessary services.
- Provides information, guidance, and community resources both in person and via telephone.
- Assists with the preparation and submission of victim compensation and AHCCCS applications.
- Collaborates with external organizations.
- Offers personal advocacy support.
- Manages the opening, transferring, and closing of client records.
- Works to reconnect with clients who have been removed or have disengaged from the clinician schedule.
- Performs additional duties and responsibilities as required.
WORK SCHEDULE & FLEXIBILITY
This role typically operates during weekdays; however, there may be occasional evening or weekend commitments necessary to effectively represent the organization. Some flexibility in scheduling is available, provided that organizational needs are met.
COMMUNICATION & INTERACTION
- Engage in respectful and continuous communication and problem-solving with colleagues.
- Serve as a positive and professional representative of the organization both internally and within the broader community.
- Demonstrate excellent written and verbal communication abilities.
- Capable of addressing challenges, taking unpopular positions, or engaging in difficult discussions when required.
PROBLEM SOLVING & JUDGMENT
- Adhere to established protocols while exercising creativity and initiative.
- Take all necessary measures to maintain a work environment that is safe, welcoming, and free from harassment or bullying.
- Must be adept at managing both standard and non-standard situations within the organization.
- Ability to utilize translation services if not fluent in a second language.
- Willingness to accept constructive feedback and respond professionally.
QUALIFICATIONS
- Bachelor's Degree or 3-5 years of experience in case management.
- Bilingual skills are preferred but not mandatory.
- Strong written, verbal, presentation, and communication skills.
- Exhibit a positive attitude, proactive approach, responsiveness, and a strong work ethic.
- Ability to work effectively in a team environment.
- Ability to interact professionally and compassionately with victims of crime and trauma.
- Effective oral and written communication skills.
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