Clinical Support Coordinator

2 weeks ago


Tucson, Arizona, United States JFCS of Southern Arizona Full time
Position Overview

The Clinical Support Coordinator plays a vital role in evaluating participant needs and orchestrating treatment services for individuals enrolled in our programs.

KEY RESPONSIBILITIES

  • Engages in the intake process by conducting initial demographic assessments and confirming insurance coverage.
  • Facilitates referrals for urgent support and necessary services.
  • Provides information, guidance, and community resources both in person and via telephone.
  • Assists with the preparation and submission of victim compensation and AHCCCS applications.
  • Collaborates with external organizations.
  • Offers personal advocacy support.
  • Manages the opening, transferring, and closing of client records.
  • Works to reconnect with clients who have been removed or have disengaged from the clinician schedule.
  • Performs additional duties and responsibilities as required.

WORK SCHEDULE & FLEXIBILITY

This role typically operates during weekdays; however, there may be occasional evening or weekend commitments necessary to effectively represent the organization. Some flexibility in scheduling is available, provided that organizational needs are met.

COMMUNICATION & INTERACTION

  • Engage in respectful and continuous communication and problem-solving with colleagues.
  • Serve as a positive and professional representative of the organization both internally and within the broader community.
  • Demonstrate excellent written and verbal communication abilities.
  • Capable of addressing challenges, taking unpopular positions, or engaging in difficult discussions when required.

PROBLEM SOLVING & JUDGMENT

  • Adhere to established protocols while exercising creativity and initiative.
  • Take all necessary measures to maintain a work environment that is safe, welcoming, and free from harassment or bullying.
  • Must be adept at managing both standard and non-standard situations within the organization.
  • Ability to utilize translation services if not fluent in a second language.
  • Willingness to accept constructive feedback and respond professionally.

QUALIFICATIONS

  • Bachelor's Degree or 3-5 years of experience in case management.
  • Bilingual skills are preferred but not mandatory.
  • Strong written, verbal, presentation, and communication skills.
  • Exhibit a positive attitude, proactive approach, responsiveness, and a strong work ethic.
  • Ability to work effectively in a team environment.
  • Ability to interact professionally and compassionately with victims of crime and trauma.
  • Effective oral and written communication skills.

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