Customer Service Coordinator
2 weeks ago
**Job Summary**
Expeditors International is seeking a highly skilled and detail-oriented Customer Service Representative to join our team in the Import Transportation department. As a key member of our logistics team, you will be responsible for providing exceptional customer service, ensuring timely and accurate shipment processing, and maintaining strong relationships with our clients and partners.
**Key Responsibilities:**
- Track and trace shipments to ensure timely delivery and resolution of any issues
- Prepare, handle, and process documentation, including commercial documents and customs/regulatory documents
- Accurately and efficiently enter data into our operating system
- Dispatch freight and communicate effectively with customers, vendors, and internal stakeholders
- Monitor reports and ensure compliance with internal policies and external regulations
- Contribute to maintaining strong service provider relationships and meet key performance indicators to support department and company goals
**Requirements:**
- Effective interpersonal skills, including strong communication and problem-solving abilities
- Strong organizational and prioritization skills, with the ability to multitask and work in a fast-paced environment
- Proficient computer skills, including data entry, email, and Microsoft Office
- Desire for a career in supply chain/logistics and a willingness to learn and grow with our company
**What We Offer:**
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive benefits package, including health insurance, retirement savings plan, and employee stock purchase plan
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