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Healthcare Customer Service Coordinator

2 months ago


San Diego, California, United States LHH Recruitment Solutions Full time
Job Summary

LHH Recruitment Solutions is seeking a highly skilled and motivated Customer Service Scheduler to join our dynamic team. This role involves conducting a high volume of outbound calls to schedule appointments, follow up with patients, and provide exceptional customer service in a healthcare setting.

Key Responsibilities
  • Conduct a high volume of outbound calls to schedule appointments with clients and patients.
  • Follow up with patients to confirm and reschedule appointments as needed, ensuring seamless communication and coordination.
  • Maintain accurate and detailed records of all interactions, including appointment schedules and patient communication.
  • Provide excellent customer service by addressing patient inquiries and concerns promptly and professionally, ensuring a positive experience.
  • Coordinate with internal teams to ensure a smooth scheduling process, meeting daily, weekly, and monthly call and appointment targets.
Requirements
  • Proven experience in a customer service or call center role, with a strong background in healthcare industry experience.
  • Excellent communication and interpersonal skills, with the ability to handle a high volume of outbound calls efficiently and effectively.
  • Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
  • Ability to work independently and as part of a team, with a reliable and punctual work ethic.
Working Conditions
  • Full-time position, 40 hours per week.
  • Onsite work, located in La Mesa, San Diego, CA.
  • 6-9 month contract role, with opportunities for growth and development.
Compensation and Benefits
  • Competitive hourly rate, $22.00-$23.00 per hour DOE.
  • Comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, and 401K plan.
  • Opportunities for paid leave, including Paid Sick Leave and Holiday pay.