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Customer Experience Coordinator

2 months ago

San Diego, California, United States HomeGoods Full time
{"title": "Customer Experience Coordinator", "subtitle": "Drive Customer Satisfaction and Team Success", "content": "

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Coordinator. In this role, you will be responsible for promoting a highly satisfied customer experience, driving customer loyalty through programs and initiatives, and addressing customer concerns and issues promptly.

As a Customer Experience Coordinator, you will be the face of our store, interacting with customers and providing exceptional service. You will also be responsible for training and mentoring our sales floor team to ensure they have the skills and knowledge needed to provide outstanding customer service.

Key Responsibilities:

  • Promote a highly satisfied customer experience
  • Drive customer loyalty through programs and initiatives
  • Address customer concerns and issues promptly
  • Train and mentor sales floor team members
  • Monitor and maintain cash controls, including change funds
  • Adhere to all labor laws and meal and break period policies
  • Assign registers and coordinate breaks to ensure optimized coverage
  • Audit and approve paperwork
  • Maintain cleanliness, recovery, and organizational standards throughout the sales floor

Requirements:

  • High school graduate or equivalent degree preferred
  • Available to work flexible schedule, including evenings and weekends
  • Excellent interpersonal and customer service skills
  • Able to lift heavy merchandise with or without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register and handle money

We offer a competitive hourly rate of $17.85 to $18.35 per hour, depending on experience. Benefits include associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

At HomeGoods, we value diversity and inclusion in the workplace. We are an equal opportunity employer and welcome applications from all qualified candidates.

"}