VIP Services Ambassador

4 weeks ago


Michigan City, Indiana, United States Boyd Gaming Full time
Job Title: VIP Services Representative

Boyd Gaming Corporation is a leading casino entertainment company in the United States, committed to delivering exceptional experiences to our guests. We are seeking a highly skilled and customer-focused VIP Services Representative to join our team.

Job Summary:

The VIP Services Representative will provide personalized service and amenities to premium players, supporting property and department marketing initiatives through guest service, telemarketing, and other tasks as directed.

Key Responsibilities:
  • Greet guests and provide information to preferred customers at the hotel or VIP Services desk.
  • Operate hotel reservation computer system to check guests in and out of the hotel and accept payment.
  • Access computerized slot and pit tracking system as directed by casino marketing or other authorized management.
  • Follow proper phone etiquette and communicate effectively with hotel services and other staff.
  • Assist marketing departments with special events, tournaments, distributing VIP gifts, hosting special events, and tournament parties.
  • Operate fax and copier machines for preferred customers.
  • Type accurately on a computer with a minimum speed of 30 wpm.
  • Prepare VIP Lounge: Make coffee, stock refrigerator, monitor lounge food and beverage, and notify kitchen when replenishment is needed.
  • Maintain inventory of amenity and office supplies.
  • Input information into spreadsheets or cut comps as directed.
  • Possess ability to add, subtract, and audit accounts using a 10-key adding machine.
  • Handle money accurately following established procedures.
  • Possess knowledge of rates, room types, room availability, instructions for the day or week, hotel policies and procedures, and Sargent Key system.
  • Assist with telemarketing as directed by management.
Qualifications:
  • 2 years of casino experience or customer service experience preferred.
  • Good communication skills and ability to use a computer and adding machine required.

Boyd Gaming is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.



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