Funeral Service Ambassador
4 weeks ago
At Carriage Services, we're dedicated to delivering exceptional experiences through innovation and elevated service. As a Funeral Assistant, you'll play a vital role in ensuring our client families and their guests receive the highest level of care and support.
The Funeral Assistant will perform a variety of tasks during the funeral and memorialization process, collaborating with Funeral Directors and other location staff to ensure seamless services and exceed client expectations.
Key Responsibilities:
- Act as an ambassador of the business in the community, building trust and loyalty through personal involvement.
- Provide exceptional customer service, greeting and directing client families and their guests at the funeral home.
- Ensure refreshments are available to client families and their guests.
- Prepare public spaces, such as parlors, chapels, and reception areas, prior to scheduled services.
- Perform other duties as assigned.
Requirements:
- High School Diploma or equivalent.
- Demonstrated willingness to participate in growing market share through personal community involvement.
- Ability to communicate effectively with internal and external customers.
- Ability to empathize with client families and their guests, demonstrating tact and patience in emotionally charged situations.
Work Environment:
- The duties associated with this position are generally performed in an indoor office setting, with some outdoor duties requiring exposure to natural elements.
- Must have sufficient strength and manual dexterity, with the ability to work safely and comply with the Company's safety procedures.
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