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Customer Service Ambassador

4 weeks ago

Kansas City, Missouri, United States S and S & Events Full time

We are seeking a highly motivated and enthusiastic customer service representative to join our team at S and S & Events. As a customer service ambassador, you will be responsible for registering attendees for our conferences and conventions, providing exceptional customer experiences, and ensuring that our attendees have a positive and memorable experience.

Key Responsibilities:

  • Register attendees for conferences and conventions
  • Direct attendees and guests to classes and other functions
  • Check attendee badges to ensure they are in the correct area
  • Stuff attendee bags with all necessary conference materials
  • Identify common customer issues and bring them to the attention of the team
  • Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary

Qualifications:

  • Experience working in a customer-oriented atmosphere
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school diploma, G.E.D. or equivalent