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Assistant Manager I

1 month ago

Michigan City, Indiana, United States Tapestry Full time
Job Description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

As an Assistant Manager at Coach, you will demonstrate a high level of business acumen; delivering sales results through employee development and mentorship. You will embody a strategic mindset to deliver operational efficiencies, ensuring Coach's standards and competencies are top of mind.

Key Responsibilities:
  • Develop sales strategies, initiatives, and growth across all categories; communicate goals to the team, track store's performance at all times, and achieve sales
  • Hold the management team accountable for personal productivity and management contribution
  • Develop clienteling strategy; implement and monitor over time, to achieve business goals and objectives in partnership with the Store Manager
  • Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics
  • Bring best self to work through Coach's Guide to Style; ensure all associates follow expectations
  • Act as brand ambassador in the market/mall to drive loyalty and business
  • Resolve customer issues in a timely manner while being solution-oriented and forward thinking; partner with the Store Manager and/or District Manager as needed
  • Develop team to build long-term relationships with customers to drive business
  • Take initiative; have a high level of ownership and accountability for results of self and others
  • Work directly with the Store/District Manager to protect and drive the needs of the business
  • Ensure all daily tasks are completed without negatively impacting service of Coach standards
  • Approach challenges in direct and timely manner and take action to course correct in the moment, when appropriate
  • Build trusting relationships with peers and team; act as advocate for the Brand
  • Welcome feedback and adapt behaviors; create short and long-term goals to achieve personal metrics and store performance
  • Delegate and empower others
  • Create enthusiasm and positivity for a shared vision and mission
  • Recognize and value individual performance
Requirements:
  • 1 to 3 years of previous management experience in a luxury retail service environment preferable
  • Possess current knowledge of fashion trends and competition in the marketplace
  • High school diploma or equivalent; college degree preferred
  • Proficient with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook)
  • Experience using retail systems (i.e., labor management, inventory systems, sales reporting, etc.)
  • Ability to execute at a fast pace
  • Ability to communicate effectively with customers and team
  • Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required
  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers
  • Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.