VIP Host

4 weeks ago

Lincoln City, Oregon, United States Chinook Winds Casino Resort Full time
Job Title: VIP Host

Chinook Winds Casino Resort is seeking a highly skilled and experienced VIP Host to join our team. As a VIP Host, you will be responsible for providing exceptional guest service to our high-value players, ensuring their experience is memorable and enjoyable.

Key Responsibilities:
  • Act as an ambassador for the casino, displaying a professional manner at all times.
  • Encourage new membership to the Winners Circle and promote repeat trips with a focus on VIP players.
  • Monitor player activity and promote play with the appropriate action in a timely manner.
  • Provide complimentary services from the player tracking reward system and fully understand the reward program, group tracking, player evaluation, and complimentary provisions.
  • Prepare guest confirmations of reservations or cancellations using current offers or complimentary services.
  • Update the Host CRM database with communications and preferences.
  • Assist with the planning and implementation of assigned parties, promotions, special events, tournaments, and off-property events.
  • Access the player tracking system and make edits as necessary.
  • Query the player tracking database for specific marketing/gaming information, including guest demographics, comments, and needs.
  • Assist with events, including ushering, setup, breakdown, and item distribution.
  • Handle guest confrontations and complaints in a professional manner.
  • Able to reach individual and departmental sales goals.
  • Know the layout and amenities of all guest rooms, including special features, locations, etc.
  • Be well-versed and up-to-date on all events and promotions and able to answer guest questions.
  • Provide information regarding local area tourist spots, attractions, restaurants, and services. Provide accurate directions to destinations.
  • Coordinate delivery of amenities, floral orders, and other specialty requests by Executive Hosts or Management.
  • Ensure the Elite room is maintained in a presentable manner and stocked appropriately.
  • Adhere to confidentiality policy of Chinook Winds Casino.
  • Ensure full compliance with departmental and company internal controls, policies, procedures, and regulations.

Requirements:

  • Must be 21 years or older.
  • Competency statements:
    • Communication skills: ability to communicate effectively with others verbally and in writing.
    • Customer-oriented: ability to take care of customers' needs while following company procedures.
    • Decision-making: ability to make critical decisions while following company procedures.
    • Detail-oriented: ability to pay attention to the minute details of a project or task.
    • Interpersonal: ability to multi-task, set priorities, and utilize available time to organize and complete work within given guidelines.
  • Education: high school diploma or G.E.D.
  • Experience: two years of experience in gaming or hospitality in a high-volume guest service area. One year of experience in Player's Club or other equivalent experience required.
  • Computer skills: proficient in using Microsoft Office applications, including Word, Excel, and Outlook. CRM or Oasis Player Rating System preferred. Host CRM experience preferred.
  • Certificates and licenses: must have a valid Oregon driver's license. Must obtain a Siletz Tribal Gaming License. Must obtain an OR Food Handlers Permit within 30 days of employment. Must obtain an OLCC Alcohol Service Permit within 30 days of employment. Must obtain a CWCR VIP Card within 30 days of employment.

Physical Demands:

  • Stand frequently.
  • Walk frequently.
  • Sit constantly.
  • Handling/fingering constantly.
  • Reach outward constantly.
  • Reach above shoulder.
  • Climb not applicable.
  • Crawl occasionally.
  • Squat or kneel occasionally.
  • Bend frequently.

Lift/Carry:

  • 10 lbs or less frequently.
  • 11-20 lbs frequently.
  • 21-50 lbs occasionally.
  • 51-100 lbs occasionally.
  • Over 100 lbs not applicable.

Push/Pull:

  • 12 lbs or less frequently.
  • 13-25 lbs occasionally.
  • 26-40 lbs occasionally.
  • 41-100 lbs occasionally.

Work Environment:

  • Work will take place in a busy gaming environment with multiple distractions.
  • The noise level in the work environment is usually moderate to loud.
  • The environment is subject to smoke and the associated effects.

Salary Description:

$22.00-$31.00

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