Customer Service Ambassador
6 hours ago
As a Customer Service Ambassador at BORDERTOWN / INDIGO SKY CASINOS, you will be responsible for providing exceptional service to our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. You will work closely with our team to ensure that every guest has an unforgettable experience.
Key Responsibilities:
* Strive to entertain our guests and exceed their expectations through exceptional service.
* Provide a range of services to VIP guests, including non-hosted services, evaluation of play, answering promotional questions, booking hotel reservations, and selling experiences through telephone calls.
* Help assemble gifts and baskets to be placed in hotel rooms for hosted guests.
* Possess great customer service skills and a passion for customer care.
* Make cold calls to guests on an assigned task list.
* Take comp requests and book any reservations from off-duty hosts.
* Be willing to work nights, weekends, and holidays, and be flexible with your schedule.
Requirements:
* Above-average oral communication skills.
* Excellent customer service skills.
* Problem-solving capability.
* High capacity for learning.
* Dependable and reliable.
* Self-motivated.
* Disciplined.
Education and Experience:
* GED or high school diploma.
* Knowledge of IGT/Patron System, Strong Microsoft Office Skills, Knowledge of Player Development Software, and critical thinking skills.
Licenses and Certifications:
* Ability to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.
* Ability to obtain/maintain a liquor license with the state of Oklahoma.
Work Environment:
* We maintain an alcohol/drug-free workplace.
* Must be able to work in a fast-paced environment and perform in casino operations containing smoke and second-hand smoke with high noise levels and bright lights.
What We Offer:
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* A dynamic and supportive work environment.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.
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